What to expect

Firstly the engineer will turn on the extractor fan and check the suction of the system. They may then ask you a few questions about the system such as ‘when was it last cleaned?’. We advise customers to be 100% honest with our engineers as we must be strictly compliant with TR19 regulations. Before pictures will then be taken of the system and the engineers will get too work. Starting from the extractor, the engineers will work their way down the system, using access points if provided, spraying a foam agent designed to penetrate tough deposits of grease. Once softened, the engineers will then manually hand scrape the deposits of grease from the ductwork and scrub the pipe down to make sure all physical grease particles have been removed. A rotary brush will also be used if needed, depending on the consistency of the grease. Reminder, if the grease deposits have been carbonised, we may be unable to remove all physical grease particles, this would be due to poor maintenance of the system. They will then manually hand wipe the system ensuring the system is safe for use. The motor will also be inspected once the fan has been removed, during the inspection we check for burnt out coils, damaged bearings, damaged seals, corrosion and wiring faults. We can repair motors on site, however if the issue isn’t repairable we can also supply and fit new extraction fans. Once the engineers are happy the system is up to standard, after pictures will then be taken and shown to the customer. Once satisfied, the engineer will then issue a certificate, and take payment for the work via Cash, Card or BACS payment. If theres something the engineers are not happy about, a post report will be issued stating what needs to be done to be fully compliant with TR19. We encourage customers to listen carefully to the engineers and take their advice.